Terms and Conditions

1. Professional and Institutional Use Only

BMR Supply primarily serves scientific researchers, laboratory technicians, medical institutions, universities, and corporate procurement departments.

• Intended Audience: By purchasing medical tools or research equipment from this Website, you represent and warrant that the products will be used by qualified professionals in appropriate laboratory, medical, or research environments.
• Account Responsibility: If you create an account on bmrsupply.com, you are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or suspected breach of your account security.
• Age Requirement: You must be at least 18 years of age and legally authorized to enter into binding contracts to use this Website and place orders.

2. Product Descriptions, Inventory, and Pricing

We strive to ensure complete accuracy regarding product descriptions, technical specifications, and imagery. However, due to our diverse supply network, the following rules apply:

• Supply Framework: BMR Supply utilizes a hybrid distribution network — including our own warehouse inventory, proprietary manufactured tools, and multiple trusted third-party dropshipping vendors for specialized orders.
• Availability & Errors: We do not guarantee that all items listed on bmrsupply.com are in stock at the exact moment an order is placed. We reserve the right to correct typographical errors, pricing inaccuracies, or technical omissions at any time without prior notice, and to cancel or refuse any order placed under incorrect pricing or availability data.
• Modifications: We reserve the right to modify product specifications or discontinue items from our catalog at any time without liability to you.
• Product Images: All product images are for illustrative purposes only. Actual products may vary slightly in appearance from images displayed on the Website.

3. Order Acceptance and Cancellation

Placing an order on bmrsupply.com constitutes an offer to purchase. We reserve the right to accept or decline any order at our sole discretion.

• Order Confirmation: An order is only confirmed once you receive an official order confirmation email from BMR Supply. Receipt of an automated acknowledgment does not constitute acceptance of your order.
• Cancellation by Customer: Orders may be cancelled by the customer within 24 hours of placement, provided the order has not yet entered the fulfillment or shipment stage. To request a cancellation, contact us immediately at [email protected].
• Cancellation by BMR Supply: We reserve the right to cancel any order due to stock unavailability, pricing errors, suspected fraud, or inability to fulfill the order for any reason. A full refund will be issued in such cases.

4. Shipping, Logistics, and Delivery Policy

Because our product fulfillment involves direct shipping from our local inventory as well as coordinated dispatches from specialized manufacturing partners, the following terms govern your order:

• Paid Shipping Model: Shipping fees are calculated at checkout based on package dimensions, total weight, delivery destination, and fulfillment origin.
• Delivery Timelines: Any shipping estimates provided at checkout are projections from our logistics couriers (UPS, FedEx, DHL). BMR Supply is not liable for delayed deliveries caused by customs clearances, courier bottlenecks, natural events, or supplier production delays.
• Split Shipments: Orders containing multiple items may originate from different fulfillment centers and arrive in separate packages at different times. Separate tracking numbers will be provided for each shipment.
• Risk of Loss: Title and risk of loss for products purchased from BMR Supply pass to you upon delivery to the carrier. BMR Supply is not responsible for lost or damaged packages once they have been transferred to the shipping carrier.
• International Shipments: International customers are solely responsible for all import duties, customs fees, and applicable local taxes. BMR Supply is not responsible for delays or confiscations caused by customs authorities.

5. Returns, Refunds, and Exchanges

Due to the professional and specialized nature of our medical and laboratory equipment, our return policy is strictly defined.

• Return Window: Returns must be requested within 30 days of the confirmed delivery date.
• Condition Requirement: Items must be returned in their original, unused, and undamaged condition with all original packaging and documentation intact.
• Non-Returnable Items: Sterile, single-use, or consumable medical supplies cannot be returned once the packaging has been opened or tampered with. Custom-manufactured or made-to-order items are non-refundable.
• Defective or Damaged Items: If you receive a defective or damaged item, contact us within 7 days of delivery at [email protected] with photographic evidence. We will arrange a replacement or full refund at our discretion.
• Refund Processing: Approved refunds will be processed to the original payment method within 7–14 business days of receiving the returned item.
• Return Shipping Costs: Unless the return is due to our error or a defective product, the customer is responsible for return shipping costs.

6. Payment Terms and Secure Transactions

• Payment Gateways: All financial transactions are completed via secure, certified, third-party payment processors. Payment must be fully authorized and cleared before BMR Supply initiates fulfillment.
• Tax Obligations: Customers are responsible for all applicable sales taxes, use taxes, or import customs and duties associated with purchasing and receiving medical equipment.
• Fraud Prevention: BMR Supply reserves the right to verify payment details and may place orders on hold pending verification. We reserve the right to cancel any order suspected of being fraudulent.
• Currency: All prices are listed and charged in US Dollars (USD) unless otherwise stated. International customers are responsible for any currency conversion fees charged by their financial institution.

7. Intellectual Property Rights

• Proprietary Designs: BMR Supply manufactures and distributes its own line of specialized proprietary tools and medical equipment. All custom tool designs, product blueprints, structural modifications, text content, graphics, logos, and website layouts are the exclusive intellectual property of BMR Supply, protected by United States and international copyright and trademark laws.
• Prohibited Use: You may not copy, reverse-engineer, reproduce, distribute, or mimic any proprietary products, images, or code found on bmrsupply.com without prior written authorization from BMR Supply management.
• User Content: By submitting reviews, feedback, or other content to our platform, you grant BMR Supply a non-exclusive, royalty-free, perpetual license to use, reproduce, and display such content in connection with our business.

8. Limitation of Liability and Indemnification

• No Medical Advice: BMR Supply is a commercial equipment supplier. We do not provide medical advice, diagnosis, treatment protocols, or experimental consultation. All product information is for description purposes only.
• Assumption of Risk: The user assumes all operational risks associated with using our research tools, medical supplies, and laboratory instruments. BMR Supply, its owners, employees, and dropshipping vendors shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages — including laboratory experiment failures, loss of institutional data, physical injury, or property damage — resulting from the correct or incorrect utilization of products purchased through our storefront.
• Liability Cap: To the maximum extent permitted by applicable law, BMR Supply's total liability to you for any claim arising out of or relating to these Terms or your use of our products shall not exceed the total amount paid by you for the specific product giving rise to the claim.
• Indemnification: You agree to defend, indemnify, and hold harmless BMR Supply, its affiliates, officers, employees, and suppliers from and against any claims, damages, obligations, or legal expenses arising out of your breach of these Terms or your misuse of products purchased from our platform.
• Force Majeure: BMR Supply shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, supply chain disruptions, labor disputes, or government actions.

9. Warranty Disclaimer

Products sold by BMR Supply are provided on an "as is" and "as available" basis. Except where explicitly stated in writing:

• BMR Supply makes no express or implied warranties regarding merchantability, fitness for a particular purpose, or non-infringement.
• We do not warrant that products will meet your specific research or clinical requirements.
• Any manufacturer warranties provided with products are the sole responsibility of the original manufacturer and are subject to their individual terms.

10. Acceptable Use Policy

By using bmrsupply.com, you agree not to:

• Use the Website for any unlawful purpose or in violation of any local, national, or international regulations.
• Attempt to gain unauthorized access to any part of our platform, servers, or databases.
• Transmit any harmful, offensive, or disruptive content through our contact or review systems.
• Use automated tools, bots, or scrapers to extract data from our product catalog without prior written consent.
• Resell or redistribute BMR Supply products without authorization, particularly in regulated medical or pharmaceutical markets.

11. Privacy Policy

Your use of bmrsupply.com is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By agreeing to these Terms, you also consent to the data practices described in our Privacy Policy.

12. Governing Law and Dispute Resolution

• Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, United States, without regard to conflict of law principles.
• Jurisdiction: Any legal actions arising out of your interaction with bmrsupply.com or purchases made through our catalog must be resolved in the state or federal courts located in Summit County, Ohio.
• Informal Resolution: Before initiating any formal legal proceedings, both parties agree to attempt good-faith resolution of any dispute by contacting BMR Supply at [email protected].
• Class Action Waiver: To the extent permitted by law, you waive any right to bring claims against BMR Supply as a plaintiff or class member in any class action, collective, or representative proceeding.

13. Modifications to This Agreement

BMR Supply reserves the right to revise, update, or alter these Terms and Conditions at any time. Amendments become active immediately upon being published to this page. Your continued use of the Website following the posting of modifications constitutes your formal acceptance of the updated Terms. We recommend bookmarking this page and reviewing it periodically.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

15. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published on bmrsupply.com, constitute the entire agreement between you and BMR Supply with respect to the use of our Website and supersede all prior agreements, understandings, or representations.