Shipping & Returns Policy

1. Shipping Cost Calculation

BMR Supply does not apply arbitrary flat-rate shipping fees. All shipping charges are calculated dynamically at checkout to ensure you pay the most accurate market rate based on your specific order.

Shipping charges are non-refundable except in cases where BMR Supply is directly responsible for an error or where a return is the result of a confirmed product defect.

2. Oversized, Heavy & Freight Equipment

• Freight Surcharges: BMR Supply reserves the right to assess an additional freight shipping surcharge on any order containing oversized, heavy, or bulk machinery exceeding standard parcel carrier limits.
• Processing Hold: If your order requires commercial freight carrier handling, BMR Supply will place your shipment on a temporary processing hold. Our logistics team will obtain a competitive freight quote and contact you via email for your approval before proceeding.
• Your Right to Cancel: If you do not agree to the freight surcharge quoted, you have the right to cancel your order for a full refund, provided the product has not yet left our fulfillment facility. Cancellation requests must be submitted in writing to [email protected].
• No Implied Delivery Timeline: Freight shipments are subject to carrier-specific scheduling. BMR Supply makes no guarantee of delivery windows for freight orders and shall not be liable for delays caused by carrier capacity, weather events, or customs processing.

3. Split Shipments & Multi-Vendor Delivery

Because BMR Supply coordinates with multiple specialized manufacturing and fulfillment facilities, orders containing multiple distinct items may ship from different geographic warehouses.

• Separate Packages: Your order may arrive in multiple shipments at different times. This is normal and does not indicate a missing or lost item.
• No Double-Charging: The shipping fee calculated at checkout accounts for the total logistical cost of your entire order. You will not be billed additional fees if your order is divided into separate packages.
• Tracking Numbers: You will receive a unique tracking number via email for each individual package as it dispatches from its respective facility.
• Liability: BMR Supply's responsibility for each package transfers to the carrier upon dispatch. We are not liable for carrier delays, reroutes, or losses once a tracking number has been issued. Please contact the respective carrier directly for in-transit issues.

4. Return Eligibility & Timeframes

We accept returns on select items within 30 days of the confirmed delivery date, subject to the conditions below. Returns requested after 30 days will not be accepted under any circumstances.

• Items must be unused, unopened, and in their original, resalable condition with all original packaging, documentation, and accessories intact.
• Items showing signs of use, installation, modification, or damage caused by the customer are not eligible for return.
• All returns require a valid Return Merchandise Authorization (RMA) number issued by BMR Supply prior to shipping. See Section 5 for the full RMA process.
• The customer is solely responsible for all return shipping costs unless the return is the direct result of a BMR Supply fulfillment error or a confirmed manufacturing defect.
• BMR Supply is not responsible for return shipments that are lost, damaged, or delayed in transit. We strongly recommend using a trackable, insured courier service for all returns.

5. RMA Return Process

All approved returns must follow this process exactly:

1. Submit a Return Request: Contact our support team at [email protected] or via our contact form. Include your order number, the item name and SKU, and the reason for return. Requests must be submitted within 30 days of delivery.
2. Await RMA Authorization: Our team will review your request within 2–3 business days. If approved, you will receive an official RMA number and the designated return warehouse address specific to that item. Each item may have a different return address depending on its fulfillment origin.
3. Pack Securely & Label Correctly: Pack the item safely in its original packaging. Clearly write your RMA number on the exterior of the shipping box — never on the product's original retail packaging. Failure to label the RMA number on the exterior may result in your return being rejected.
4. Ship with Tracking: Ship the return using a trackable courier service (UPS, FedEx, or DHL recommended). Retain your tracking number and proof of postage. BMR Supply is not responsible for returns lost in transit.
5. Refund Processing: Once your return is received and inspected at our facility (typically 5–7 business days after delivery), your refund will be processed to your original payment method within 7–14 business days, minus any applicable restocking fees.

6. Restocking Fees

Due to our multi-vendor fulfillment network, approved returns for specialized laboratory gear, drop-shipped industrial supplies, or high-value medical tools are subject to a restocking fee. This fee offsets processing, re-inspection, re-testing, and warehouse restorage costs assessed by our manufacturing partners.

Restocking fees are waived only in cases where BMR Supply shipped the wrong item or where a manufacturing defect is confirmed in writing by our team.

7. Non-Returnable Items

For safety, hygiene, regulatory, and liability reasons, the following categories are strictly ineligible for return, exchange, or refund under any circumstances:

• Sterile medical supplies, single-use instruments, or any item with a broken, opened, or tampered tamper-evident seal.
• Custom-manufactured, custom-altered, or made-to-order proprietary tools produced specifically for your order.
• Chemicals, reagents, biological materials, or temperature-sensitive research products.
• Any item that has been used, installed, or shows evidence of having been opened for functional testing.
• Items returned more than 30 days after the confirmed delivery date.
• Items returned without a valid BMR Supply-issued RMA number.

8. Damaged or Defective Items

BMR Supply takes product quality seriously. If your order arrives visibly damaged due to carrier mishandling or contains a confirmed manufacturing defect, you must follow this process:

• Report within 48 hours: Damage or defect claims must be submitted to [email protected] within 48 hours of confirmed delivery. Claims submitted after this window may not be eligible for replacement or refund.
• Photographic evidence required: Provide clear digital photographs of the exterior packaging (including all sides showing damage), the inner packaging, and the damaged or defective item itself. This documentation is required to support any carrier insurance claim or supplier warranty claim on your behalf.
• Resolution: Upon review and approval of your claim, BMR Supply will offer a replacement shipment, store credit, or full refund at our discretion, subject to manufacturer and carrier claim outcomes.
• Carrier damage: If damage is clearly attributable to carrier mishandling, BMR Supply will file an insurance claim with the carrier on your behalf. Resolution timelines depend on the carrier's claims process and are outside BMR Supply's direct control.

9. Order Cancellations

• Before fulfillment: Orders may be cancelled within 24 hours of placement, provided fulfillment has not yet begun. Submit cancellation requests immediately to [email protected] with your order number.
• After fulfillment begins: Once an order has entered the picking, packing, or dispatch phase with our warehouse or manufacturing partners, it cannot be cancelled. The standard return process applies upon delivery.
• Custom & made-to-order items: Orders for custom-manufactured or proprietary tools cannot be cancelled once production has commenced, regardless of time elapsed since placement.

10. Limitation of Liability for Shipping

BMR Supply's liability in connection with any shipment is strictly limited to the purchase price of the items in the affected order. We shall not be held liable for any indirect, consequential, incidental, or punitive damages arising from shipping delays, carrier errors, customs holds, or failed deliveries, including but not limited to lost research time, experiment failures, or equipment downtime. International customers assume full responsibility for customs clearance, import duties, and any resulting delays.